Just thoughts …

Tag: Privacy

  • Using Zoom safely

    Updated 13th May

    Since this article was originally written back on March 31st, some other U3A have started using Zoom, and I thought it sensible to Review this article and see if I should change anything in it. Any changes will be marked in red. However, before I start, a couple of things.

    Zoom have recognised that there were defficiencies in their security model and have moved in their new client (version 5) to implement end-to-end encryption – that’s what you get from WhatsApp. After May 30th, all users will be using version 5 because a forced upgrade will occur on any person attempting to join a Zoom meeting after that date. However, you are recommended to upgrade before that day and you can do that from this link.

    A member has also sent me this really useful Infographic on implementing Zoom which I would recommend reading carefully …

     

    I could stop here, but there's a few things I differ from the advice in that infographic which will be highlighted below and which I've also discussed in another article here.

    You might also like to take a look at this article with video that explains the new features on Zoom v.5.

    So here’s the original article, as I said published on March 31st …

    Since writing this article, just over a week ago – gosh it seems longer than that – more groups have started using Zoom, and it’s also clear that it’s being used very widely by friends, families, communities, etc. It’s also clear that Zoom has responded to some of the criticisms that have been levelled against it and disabled some of the “unintended” consequences of allowing people to Login using their Facebook credentials. That is all good news, so my concerns have been diluted, but I think it’s still wise to “proceed with caution” and to this end I’ve collected together some guidelines which I hope will be of use. First of all – you need to get started by signing-up and installing some software on your device.

    Installing Zoom on your Desktop, Tablet or Phone.

    Zoom is a multi-platform piece of software – that puts it in a great place to serve the maximum number of people who are all using different equipment. This puts it in the same category as Skype and Google Hangouts.
    It’s important to remember that the software was intended for business users, and so some of the language might be slanted in that direction. No matter, what you do need to do, is sign-up to get an account. I would not recommend using your Facebook credentials; I might be tempted to link my Google account to Zoom and use it to Login; but overall, it’s probably better to setup an account directly. I have given advice before to use a “throwaway” email account – one you’ve created which is separate from your main email account for this sort of thing. You can have many Google (gmail) accounts – I probably have 6 or 7!
    Once you’ve provided an email address – you’ll be asked to confirm it from an email that will have arrived in your Inbox. Then you’ll be asked to provide normal identity stuff – your name, and then provide a password for your account-you’ll  get a screen which provides you with this information. This is what you can do with your account – you don’t need to press Upgrade Now.

    It might be a good idea to allow your self the time before your first meeting to look at the three videos which are in your welcome email – they will give you a flavour of what Zoom is all about and how to take part in a video call.
    If you’re going to use a Windows PC or an Apple Mac, now would be a good time to have a look at this page and install the app on your desktop or laptop – but if you’re really careful with your privacy, see the cautionary note below about using a desktop or laptop. [I don’t have this fear now, so I would disregard my cautionary note.]

    If you’re using a smartphone, or tablet, it would be a good idea to check this page and install the app on your device.

    If you’ve done all that and have an idea how it’s going to work – you’re ready to start. I’d suggest having a go with a friend or family member first, to practice and test your understanding. If you’ve got a problem with anything add a comment to this post and someone will try and get back to you with an answer/solution.

    So now we come to making things safer for you. As I said before there have been concerns about Zoom’s Privacy policies or procedures, so although they have tightened up these there are a couple of things you should do. [I’ll add some screenshots from my iPad shortly. I didn’t and I won’t be doing this.]

    First of all some tips on which device to use and how to use it …

    • I’ve said this already, but I’ll repeat it. Don’t sign into Zoom with Facebook. This stops Zoom from collecting your Facebook profile info. Although, if you’re already giving all your private info to Facebook, maybe it doesn’t matter.
    • Use a separate device if you need to do anything during the call, if possible, in that way you stop Zoom from tracking any other activity on the device.
    • If you’re an Apple user, use an iPad or iPhone instead of your Mac. Zoom’s iOS app is subject to Apple’s App Store rules, which gives an extra degree of security. The Mac version is a direct download from Zoom, so you have no idea what’s inside. The same is probably true for Windows – but I haven’t checked. So it’s generally safer to use a Mobile device rather than a desktop/laptop. [I don’t consider this a problem now. Zoom have increased their security and it’s MUCH MORE convenient to use a laptop/desktop as you can more easily see everyone on the call in a Gallery view – rather than having to scroll across images of people on a smaller screen device.]

    Hints and tips on staying safe …

    If you do decide to use Zoom, the company offers a few good tips on its blog for staying safe. First, don’t share a meeting link on social media or any public forum, because then anyone who sees it can join. This can lead to “Zoom bombing,” where bad actors crash the party, and drop off a payload of porn and/or other disruptions, before leaving. Something you definitely want to avoid!

    Next, if you’re hosting the event, do not use your Personal Meeting ID (PMI) to do it. “Your PMI is basically one continuous meeting,” says Zoom, “and you don’t want randos crashing your personal virtual space after the party’s over.”

    I use Scheduled Meetings even for Recurring Meetings, I can then send a Meeting Invite round in Beacon, that users just click on to join. This is much easier than sending out invites to every meeting.

    Also, consider making use of the Zoom “Waiting Room,” which is a way to control who can get into your meeting. [This is now the default setting for a meeting.]You can then decide who you want to admit to the call. [This may not be relevant to your calls, but it’s worth bearing in mind if someone you don’t know somehow appears on the call. Next time they won’t because you’ll have implemented the Waiting Room.]

    For more information on staying safe, read Zoom’s blog post, as mentioned above.

    Zoom changed a couple of their Default settings from today – 5th April. Now when you join a meeting the default setting from the host is to ENABLE a Waiting Room, from which the Host can invite people in.

    The second change is to set a Password on Personal Meeting IDs (PMI). It’s not recommended anyway to use PMI as it’s like a permanently open meeting; far better (if you’re the host), as I’ve described above and elsewhere, to create a specific meeting ID which sets a password anyway. Here’s a link that better explains these changes.

  • Let’s start at the beginning …

    So … you’ve dipped your toe in the water, got that computer that your son/daughter has persuaded you to get, allowed the telecommunications company to install broadband in your house with that WiFi thing and you don’t exactly know what to do with it – apart from send them emails to say you’re still alright and still alive – and oh yes,  there’s online shopping – that must be a good idea.

    I don’t intend to replicate by way of providing a guide all the things you should or should not do as a silver surfer, just point you in certain directions and provide as impartial follow-up advice as I can, should you require it. Therefore what follows is not a comprehensive guide to getting started, just some of the things that appear to me to be most important. At the bottom of this post I provide links to some resources that are a) reputable, and b) authoritative which I would encourage you to also look at.

    So we start with Internet Security and Safety Online. Yes, I know it’s not exciting, and yes … it’s a bit scary as well. I’m not trying to put you off before you even start but it is important to get the basics of security and safety right, at the beginning, because habits picked-up when you start something have a habit of providing a good basis for ongoing practice. Now … didn’t my mother say something similar to that many, many years ago!

    The basics are very simple actually and can be summarised in one sentence. Don’t do anything online that you wouldn’t be prepared to do with a stranger you’ve met for the first time in the street, or in a shop. In practice of course it’s a little bit more complex and so a few guidelines follow.

    1) Everything falls apart if you don’t have a strong password to anything you do online. Your password is like the key to your front door. You wouldn’t give that to a stranger, or make it easy to find under the doormat, so why put so little value on your password? Furthermore, why use one key to unlock all the doors in your house (online information). Make it a bit more difficult for the burgler (hacker) by using different keys (passwords). But creating and more importantly remembering lots of passwords is a bit of a pain and so my suggestion for a password is to think of a phrase that means something to you and then create the password from it using a combination of letters, numbers and “odd” characters and then add a couple of letters to that to distinguish the site you’re accessing with that password from any others you might use. So, an example.

    The phrase … “Cardiff won the Cup once in 1927”, and the site … say “Amazon”. For this I might construct a password like this – “Amzn_Cwtc01n27”. Replacing the vowels o and i with 0 and 1, and changing “nineteen” (as you would say the year) to “n”. Using a technique like this would make your password both unique and very difficult to guess … as long as you didn’t give it to anyone else.

    By the way, I wouldn’t recommend basing a phrase on a hobby, or anything connected to you – so the example above would not be a great idea for a Cardiff City fan!

    I’ll return to this theme a little later on when I post about Password Managers, a really useful tool to assist the “little grey cells” that have difficulty remembering passwords

    2) Don’t give away information you don’t really think the person asking for it really needs to know! I remember being really shocked when a colleague once told me that he had for years been providing incorrect information when shops required a post code, telephone number or address. However when you think about it, they usually only want it for marketing purposes and once they have it … do you have ownership of it anymore? Can you be sure they haven’t sold it on? Of course, it’s much better to just refuse to provide the information in the first place and I’m really not advocating dumping unwanted communications on some poor imaginary soul in Thornhill – but … ???

    Similarly your date of birth is perhaps the single most important piece of personal information that you hold. Don’t give that away easily.

    3) Have more than one email account. Keep one private for friends and family. Use the other(s) when asked for online. At the very least this will reduce the amount of spam (unwanted messages) you receive; at best this may stop your online identity being stolen (someone posing as you) and your email being hacked (broken into). Some email providers (certainly Yahoo! and Google) allow you easily to setup disposable email addresses on your account. [Psst – researching this has been useful for me too! I didn’t know how to do this with gmail until I wrote this post.]

    4) Be very careful in the links you follow. Phishing is a very disturbing and distressing presence on the internet. You’re drawn into clicking on a link on a webpage and from there … the consequences are many. Be realistic … do you have an unknown relative in Georgia? Should you be sending online gifts to Africa  – how do they know your email address anyway (see 3 above)? Is it likely that the Revenue, Insurance Company, Bank would approach you online offering to give you money. Be very aware. Be very careful!

    As I said before, this is really only a gloss over the subject. Boring it may be, but essential it most certainly is. The following links are generally authoritative, mainly UK-focussed and worth more than a glance

    Advice from elsewhere:

    Take Five – a national campaign to stop online fraud.
    Government advice – Get safe online.
    The Guardian – Eight ways to protect your privacy online
    McAfee (Internet Security specialists) – 10 tips to stay safe online
    Get Safe Online – a very authoritative and useful UK organisation
    Age UK has some useful advice too for Internet Security.
    Advice from Google.
    Basic Computer Security – How to protect yourself from viruses, hackers and thieves.