Tag: phishing

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Scams – Part 1

[A short series of posts that I aim to also put up on the Digital Matters page of the Cardiff u3a website]

If you watched Rip Off Britain on January 15th [Episode 35 of Series 15 at c. 29mins 45secs into the programme] you will see an expert describe the Scam that one of our members has experienced recently and which has led me to write this post which may well be the first of a number on the subject of Scams.

This scam manifests itself by your computer screen being taken over by a popup which also freezes your screen. You are instructed by a voice-over not to turn off your machine but instead to ring a telephone number where you will be “assisted” to unlock your computer which has been locked – in this case supposedly by Microsoft, but it could be any large tech company – for your protection.

This alarming message plus the fact that your screen has frozen may lead you into thinking you better click on the button to seemingly connect to Microsoft. This will lead to a telephone conversation where you will be requested to supply information that will undoubtedly lead to fraud.

Do nothing!

Note well: No tech company will approach you in this way. They will not be doing this form of online monitoring of your devices. In this case the scam is preying on the fact that you are being led to think that your Windows Defender Security package is not working properly. No tech company would readily admit to its users of a deficiency in their programs in this way – that could lead potentially to legal action being taken against them. For a genuine issue they might issue an alert on their webpages and a request to upgrade (or whatever), or they might be forced to send an email to registered users, but they would not send unsolicited messages in this way.

It is important to realise that with this scam, at this stage, the scammers know NOTHING about you. The scam works by malicious code having been added to a website you are visiting, or to an advert on the website you are visiting. The simple solution is to press F11 to unlock your screen, note the website address and make a note not to go to that site again. [I would probably also recommend clearing your internet cache and history from your browser before closing down your computer; waiting a few moments; and then re-booting it.]

The more long-term solution is to install an Ad Blocker such as AdBlock Plus as an extension to your browser. This would act in conjunction with your standard security software which on a Windows machine could well be Windows Defender.

Happy, safer surfing.

If you want to see the recording of the message that our Digital Matters member made of the scam, watch the video below …

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Spams, scams, phishing and other annoyances

Scammer with Credit Card
Image from Which? April 2015

I know from my family and friends that there is nothing that worries the older IT user more than harming their computer by opening an email that starts a virus attack on their computer, or they are they are subjected to an email scam that will leave them short of money at best, and with compromised bank accounts at worst. I wanted to bring this excellent short article from April 2015 in Which? to your attention. It summarises the Top five UK email scams. Definitely ones to be on the look out for!
My golden rule as I mentioned in the previous post is “if it seems too good to be true, it probably is”.
Luckily these days the scammers and phishers have to rely on you actively letting them have access far more than used to be the case. Most (if not all) email programs and anti-virus software (as long as you keep it up to date – very important) are adept at picking out the genuinely evil messages which can do harm to your computer. So “you can look but you better not touch” to paraphrase the words from a Bruce Springsteen song. Just don’t click on a link – however inviting – in an email if you have any doubts, however small, of the sender’s authenticity!
I also wanted to tell you about this rather useful resource from Pat Howe which kept a running list of all known threats up until the end of 2014. He left his mail servers open to the possibility of threat to harvest all the attacks. All of them, or variants of them, are still around, so if you have any doubt about a message you receive, you can always check-it-out on Pat’s website.
An American resource that is also useful in defining the threats can be found at Stay Safe Online and their page on Spam and Phishing is worth a look, but for a UK slant (as mentioned in my last post) the best starting point is Get Safe Online and they have a page on Spam and Scam eMail which I also recommend looking at.
It’s a huge shame that we’re bedevilled with spam, scams and phishers, just as we’re hassled by cold telephone callers. Technology has brought us a load of benefits but with those it has also enabled those with a criminal, or just malicious, bent to make our lives a misery.
What you will learn hopefully from these blog posts is that good habits are our best hope for getting the most beneficial use from using IT. There’s nothing really to fear as long as you start from a naturally cautious stance, and you have reasonable organisational skills and a willingness to embrace a bit of logic :-).