The right way to change Ts&Cs – Google learnt it’s lesson

It’s not long ago that Google was described as “the evil empire” because of its perceived intent on hoovering up all the data it could about us in the endeavour to “provide the best search experience for its users”. Baloney of course – they just wanted to drive the monetisation of their platform as far as they thought they could get away with, and by now you shouldn’t pay too much attention to the search results that appear at the top of a Google search – they’ve almost always been “paid-for”.

However, out of bad publicity they learned a lesson. When changing terms and conditions of use, or service, its best to explain clearly, and in advance, what they want, and expect, to do, and invite comment. That was most certainly missing from Facebook’s recent debacle with WhatsApp. So to show how it perhaps should be done, I’me including some recent screen shots from Google over the past few months …

A very recent change to Google services that is being proposed and communicated to users in an email. This was the first email sent …

… which was followed up with this one, which prompted me to do something about it!!!

Once into the application, you receive a screen like this one …

I’ve now switched off these personalisations, but what I was doing was very clearly explained.

Then there is this advance warning of changes to the storage policy that covers your Drive and Photos accounts. [I must do something about this as I have a number of Google accounts knocking about.]

A clear explanation of changes to YouTube – not ones I like, but there’s no attempt to hide what they intend to do, and it provides a hint that they will apply to us later this year when Google leave Ireland for the US.

Changes to the Google Photos policy which is causing some distress, but is explained clearly and gives you a lot of time to work out how to use the service after June 1st 2021.

Early notice of the intended changes to Google Drive, and how files will be deleted.

Finally, another company explains clearly how and why it’s changing it’s Terms and Conditions – not something WhatsApp did. Shame on them!

Moving to Signal [Updated – Jan 16th]

I hope you’ve managed to read the recent blog posts I’ve written earlier. One sets out my concerns about the Facebook ecosystem, the other on the changes to the WhatsApp Terms and Conditions of Service. I won’t go over the points I make in those posts. I do urge you to look at them however.

I’ve reflected on what might be the best way forward for me, and for us. I accept that for us in the short-term we could accept the new Ts&Cs and wait and see what transpires as we are still, apparently, in the European Region – but for how long! And once we’ve accepted those Ts&Cs what does it mean long-term, after our data is repatriated to the the US from Ireland.

But … we’ve been here before.

The demise of Google+ was a great shame and disappointment to me and I think the group as well. We’d just started to use it in some degree and when Google closed it down in April 2019, I started this private website, with the forums following last year, as the least worst immediately available alternative. We added the WhatsApp group for more instant communication in September 2019. However there is so much that WhatsApp doesn’t have, that we used to have in Google+ – threaded discussions, communities and close links to Google Photos to name but three.

This blog, with its Forums and Topics, addresses a lot of the shortcomings of WhatsApp but its’ main failing is its lack of notifications. I’ve tried to find ways round this limitation – using IFTTT, or installing the WordPress app to provide notifications – but neither of these are truly acceptable. So I cannot suggest we ditch WhatsApp and move to exclusively using this website.

I’ve reviewed the alternatives and have come to the conclusion that moving to using Signal would be the least painful transition if we were to make a move away from WhatsApp for instant messaging. The alternative in my opinion would have been an app called Telegram which has many virtues, but these are outweighed (again imho) by some of the people who have accounts on it – the Presidents of Brazil and Turkey to name but two!

The user interface of Signal is very similar to WhatsApp, so the learning curve should be relatively easy. The functionality is basically the same. The encryption method (end-to-end) is actually the same one that is used by WhatsApp – they adopted it because the code written by Signal’s developers is open-source – and indeed the founder of Signal was one of the founders of WhatsApp.

What makes Signal a really attractive proposition is that it is a publicly funded Foundation. As such, it cannot be taken over by another company, so this could be the last move we have to make. Furthermore, it is open-source which means that the software is supported by its users and its developers, in the same way as this platform (WordPress) is.

So I feel comfortable about making this move. I’m recommending to you that we move to use Signal instead of WhatsApp for instant messaging, but would encourage you also to look at the Forums and Topics on this site to use as a resource for problem-solving. The move is, and must be, a personal decision however.

I won’t abandon WhatsApp just yet, as some people I know won’t move immediately, so I’ll need to accept the Ts&Cs, but I will be on a clear path to move away and encourage others to move as well. To this end, I most certainly will not be “active” on WhatsApp, but just lurk in the same way as I use Facebook, Facebook Messenger and Instagram currently, and if this Group wants to continue using WhatsApp, it would seem sensible to seek someone to take over the administration of that WhatsApp group rather than me.

I will be setting up a U3A Computer Group on Signal later today that you are very welcome to join. I will post a link to the current WhatsApp members to enable them, or any other Group members, to join if they so wish, after they’ve first downloaded the app from this link and created an account – which is surprisingly easy. Once you’ve done that and allowed access to your Contacts – which will pick up others in your Contacts who are Signal users – you’ll probably see me. Please feel free to drop me a message to ask any questions about using Signal, and I suggest you also look at this useful article that explains how Signal works. I will be writing another article on a public blog later today which follows on from the earlier articles mentioned at the top of this article but will go into more detail of my reasons for moving away from WhatsApp.

In the course of time, probably at the time that Facebook data is moved from Ireland to the US, I will almost certainly cancel my accounts connected to Facebook Inc. That will be a hard decision to take as I will lose connections to many long-term friends who I dip in occasionally to see what they’re up to, and I will miss the annual “Happy Birthday” messages from many of them. Still the time is approaching when I should make that move.

Update

Further to this post yesterday it appears WhatsApp have realised they have not communicated the reasons for their proposed changes well enough citing “misinformation”, I would say poor communication. So read this …

https://blog.whatsapp.com/giving-more-time-for-our-recent-update

… you all have more time to make your own personal decisions. I would still advise not AGREEing just yet, you may not be able to change your mind! I will reflect and report back later. Meanwhile Signal is struggling under the pressure of a huge influx of new users – teething problems one hopes.