I’ve been scammed – what should I do next?

So you’re an unhappy victim of a scam, apart from resolving the problem which was covered in the earlier post, what else should you do, and are there any other scams you should be aware of. Let’s look at the latter first.

Scams are not restricted to your computer, they can be “served” to you by phone or by text as well. [They can also be enacted face-to-face with vulnerable people.] The advice is constant and clear …

  1. Don’t give your details to anyone you don’t know – if in doubt say you’ll ring them back
  2. Don’t click on links in text messages (and emails of course) from people/organisations you can’t verify
  3. Don’t immediately answer a call from an unknown number, or a number withheld, if it’s a genuine call the person at the other end will speak; if they don’t, the connection will be dropped.

Then help stamp the practice out by reporting the matter to Ofcom. There are further details on how to report a scam on this page from Which? and this one from Citizens Advice.

Then there’s a UK website “Stop scams” – where you can report a scam by ringing the number 159. It works in exacgtly the same way as 101 (for the police) and 111 (for the NHS).

I would also suggest sharing details of the scam with Which? using their Scam Sharer Tool

By doing this – if you subscribe to their free newsletter – you will help others, and you, become aware of the scams that are current at that time. Here’s an example of what you’ll see delivered to your Inbox.

A couple of useful tools to check the veracity of a caller …

Who called me – a service that returns details of the likelihood, or otherwise, of the caller being a scammer …

Screenshot

… and Hiya available as an Android and iOS app – which I have to admit I’ve not tried yet …

Screenshot

So what were the “top” scams of 2024, and what should we expect in 2025? Which? in these two posts reports the past, and predicts the future …

The biggest scams of 2024

Five scams trends for 2025 – unfortunately it’s totally predictable that AI will become part of the scammer’s armoury of tools.

Scams – Part 2

Almost exactly a year ago I posted on this site, and on the Cardiff u3a Digital Matters webpage, an account of one of our member’s encounter with the Windows Defender pop-up scam.

It was indeed pleasing to be able to report that the member resolved the problem and it didn’t re-occur – as far as I know – but pop-up scams are a concern and this short post just gives some illustration of what the issue is, plus some advice on how to resolve the problem if you find your machine has been “taken over”.

I like this US video from the FTC (Federal Trade Commission) which explains the issue really well …

… and their are many more videos on scams, identity theft and the like on their website.

Perhaps the most common scam is the Tech Support Scam – which is what the Windows Defender one mentioned above was. The objective of the scammer is to get complete control of your computer by persuading the user they have a problem which can be resolved by you letting them “repair” the problem remotely – so please let them have your userid and password. Quite the opposite of course – the result will be either you’re locked out of your computer whilst the scammer harvests your personal details (bank accounts, etc), or they are going to implant malware so that they can record what you’re doing online, or use your computer as a relay (an intermediary) for other attacks on other services. Not a happy place to be then!

So read this article carefully. It describes in far greater depth and detail what these scams are and how you can remove pop-ups.

A more extensive article which explains how to reduce and remove malware from a Windows PC is provided here.